About the Organisation: This company delivers world-class offshore outsourcing solutions to UK organisations. Their aim is to help clients increase the quality of their service delivery and reduce process costs. This is a great gap year opportunity to enhance your career by working in a dynamic business process outsourcing environment.
Based in
Chennai, South India, this placement offers the chance to see one of the most beautiful parts of India and observe ancient customs and cultures living side by side with the modern face of this fascinating country.
Who they are: Based in offices in
Chennai they deliver world class offshore outsourcing solutions to UK organisations. The aim is to help clients increase the quality of their service delivery and reduce process costs.
The company employs highly qualified people operating in offices that are equipped with the finest technology and telecoms systems to ensure utterly reliable service delivery. With this model they typically deliver cost savings of 30-40% whilst removing a host of IT and HR related management headaches for client companies.
What they do: In every industry all companies have non-core processes that divert attention and resources away from core functions. That's where outsourcing can have the biggest impact on a business. This company's services consist of a blend of their people, processes and technology to reduce cost, achieve higher customer satisfaction and greatly increased productivity for their clients.
What you can do: There are opening here in Accent, Cultural and Customer Services Training, various IT Projects, Assisting HR and Recruitment Services and Communications improvement. All agents employed are Indian and will, therefore have some difference in terminology to the UK. Although it is recognised that this is something inherent in offering a service from India, the company tries to ensure that the agents have a command of English that is on a par with that found in any UK metropolis.